Business English & Global Mindset: ACTION LEARNING Workshops
This Week's Action Learning Workshop is about Negotiation. We will introduce a framework which can help you analyze the sources of conflict so you can avoid disagreements or better work through disagreements!
In his book The Mediation Process: Practical Strategies for Resolving Conflict, by Christopher Moore. Mr. Moore divides the causes of conflict into five types, which he depicts as slices of a circular pie, which he calls the circle of conflict.
When preparing for negotiations (big and small) or handling interpersonal conflicts, it is helpful to use the circle of conflict to analyze possible reasons for disagreement.
Please join us.
The four types are:
1. Data (or information)
When the parties to a dispute are missing data, then conflict is likely. The way to start to resolve the dispute is to identify the information that is missing, and start to see if resolving the factual issues can resolve some or all of the conflict.
Structural causes of conflict often come about when the way an organization or relationship works is interfering with what one or both of the parties needs, or when there is an imbalance of power. For example, if one party controls the resources that another needs to do the job, then there is a structural problem that is likely to lead to conflict. Or if time constraints keep one party from being able to fulfill expectations, and neither party can change those constraints, then that is another cause for conflict.
Relationship conflicts are a very frequent source of conflicts. Everyone can point to times when misunderstandings have caused disputes—in workplaces, in families, in any relationship between humans.
Different cultures and worldviews can cause conflict. Religious, ethnic, and other differences can literally cause people not to understand each other.
The parties’ interests are the “why” they want something. Their motivations can be conflicting, such as when a parent wants to keep authority and the teenager wants more autonomy. They may be fighting over curfew, but what is really at stake is their desire for control.
Two Great Visuals!