HKIPI-IDEO Innovation Workshop: An Introduction to Human-Centered Design

*Refundable booking deposit of $100 per seat, the deposit will be returned to you at the end of the workshop.


The goal of this workshop is to introduce you to the Mindsets and Methods of human-centered design through hands-on experience.

What You Will Learn:
  • An overview of the Mindsets and Methods of human-centered design
  • Hands-on practice getting inspiration from real people
  • Brainstorming lots of potential solutions
  • Building and testing tangible ideas through rapid prototyping

The Human-centered design consists of three phases.


Human-centered design is a creative approach to problem solving and the backbone of the human-centered design from the global innovation and design firm IDEO. It is a process that starts with the people you are designing for and ends with new solutions that are tailor made to suit their needs. The Human-centered design is all about building a deep empathy with the people you are designing for; generating tons of ideas; building a bunch of prototypes; sharing what you have made with the people you are designing for; and eventually putting your innovative new solution out in the world.

IDEO (pronounced “eye-dee-oh”) is an award-winning global design firm that takes a human-centered, design-based approach to helping organizations in the public and private sectors innovate and grow.


Language Medium:
  • Cantonese (Materials in English)
CPD Hour
  • 8 Hours
Course Leaflet

Workshop size is limited. Course enrolment is made on first-come-first-served basis.


Goldia Kong who is a HKIPI Fellow Member and is the practitioner of Service Innovation. She has extensive experience in setting up customer service operations and conducting soft skills training to both service leaders and front-line members. She has worked in the service industry for more than 15 years including airlines, apartments, F&B, shopping malls and retail apparel. One of her achievements was to set up, develop, lead and train front-line and managerial staff for several well-known shopping malls in Hong Kong. Prior to shifting her career to innoative service consultant, Goldia has been the winner of HKMA Outstanding New Trainer Award and was the internal master trainer for her team to win public awards, e.g. HKMA Outstanding New Trainer Award, Distinguished Salesperson Award, HKRMA-Service and Courtesy Award. She is a Training Specialist in Customer Service & Leadership for operations, a Certified DDI facilitator, a DISC Certified Behavioral Consultant as well as Human Centered Design(HCD) Facilitation Certifiecate Holder.

About the Organizer:

Hong Kong Innovation and Performance Improvement Association (HKIPI.org)

HKIPI.org is a registered non-profit distributing organization in HK.

The mission of HKIPI is to provide Hong Kong’s professionals with enhanced skills, knowledge and confidence to use the Innovation and Human Performance Improvement approach to boost Business Acumen and achieve Sustainable Business Results.

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Event Timeline
Sat Aug 20, 2016
9:00 AM - 6:00 PM HKT
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Free (Refundable deposit of HK$100)
Venue Address
72 Tat Chee Avenue Kowloon, Hong Kong, Hong Kong 11111, Hong Kong Hong Kong
Beside HKPC